Please do not send unapproved devices
Please do not post your device until we have confirmed the repair request and sent your HCLR job reference and workshop address.
UK postal repair service
Send an eligible device to HCLR for repair.
Suitable computers, consoles, tablets and circuit boards can be assessed through a controlled postal-repair process.
How it works
A controlled postal-repair process.
Every postal job is approved before dispatch so the device, fault, packing and return arrangements are clear from the start.
- Submit the repair request first
- Receive a unique HCLR job reference
- Wait for the confirmed workshop address
- Pack the device securely
- Use tracked and appropriately insured delivery
- Receive diagnosis and quote
- Approve the repair before chargeable work
- Tracked return after payment
Pack for the journey
Use a strong outer box, generous protection on every side and no loose space. Remove unnecessary accessories unless requested. Keep proof of posting and insure the parcel for its replacement value.
Return delivery
Return postage, insurance and any diagnostic charge will be confirmed before work proceeds. Devices are returned only after the agreed balance is paid.
Next step
Start with the details.
Submit the information below and HCLR will review it personally. You are not committing to chargeable work by making an enquiry.
- Clear response
- No work without approval
- Direct contact with HCLR